Splashville Policies

Swimming Lesson Registration

Splashville offers a number of registration methods and we invite you to contact our office at 905.832.3699 or swim@splashville.ca to obtain any additional information. We accept registrations online, in person or by phone. TO CONFIRM THE REGISTRATION AND HOLD THE SPOT, A NON-REFUNDABLE $50 DEPOSIT IS REQUIRED FOR EACH STUDENT TO GUARANTEE THE SPOT AND CANNOT BE APPLIED TO ALTERNATE
SESSIONS. This deposit is then applied towards the total balance owing for the registration. 
Splashville requires that the remaining balance for fees to be paid on the first day of classes - failure to do so will result in loss of your scheduled spot. 

A member of the Splashville Team will confirm your registration by phone within 3 – 5 days. 

We accept VISA/MasterCard or you can pay by Interact Debit/Cash/Cheque - NSF fee of $65 will be charged for any returned cheques. 

Discounts

Splashville offers the following discounts for swimming lessons - Sibling discount of $15, three or more children 10% and the largest single discount applies. Discounts do not apply to advanced courses. 

Cancellation and Refunds

Splashville only offers credit notes and there are NO refunds. ANY CANCELLATION PRIOR TO THE START OF THE SESSION WILL RESULT IN THE LOSS OF THE DEPOSIT. However, once the session has begun a credit will only be provided for medical reasons, which must be supported by a Doctor's note. A $75 ADMINISTRATION FEE, PLUS THE COST OF CLASSES USED UP TO THE DATE OF WRITTEN NOTIFICATION RECEIVED, WILL BE DEDUCTED FROM THE CREDIT ISSUED. CREDITS ARE ISSUED IN DOLLAR VALUE & NOT SUBSTITUTED FOR TOTAL CLASSES.  CREDITS ARE VALID FOR A PERIOD OF ONE YEAR FROM DATE OF ISSUE. 

Swim Class Ratios

  • 3:1 (5 years and up or in Swim Kids 3 or higher and Adult Classes) 
  • 2:1 (4 years and under) 
  • 6:1 (Advanced Courses) 
  • 6:1 (Parent & Tot Classes) 

Viewing Gallery & Pool Area

Splashville invites parents/guardians to take part and watch their children's class from our viewing gallery. Children must leave towels and pool shoes in the hallway prior to entering the pool area - hooks for towels are provided.

Please note that food and drinks are not permitted beyond gallery doors in compliance with health and safety regulations. All parents/guardians must be present within the Splashville facility at all
times during lessons – if there is a circumstance which requires the parents/guardians to leave the facility, the deck supervisor and front desk staff must be notified. 

Swim Lesson Make-Up Classes

Each participant is allotted ONE MAKE-UP CLASS PER SESSION WITH CALL ONLY*. A make-up class is only scheduled once the regular scheduled class has officially been missed (please notify should you be missing your last day of class). Splashville provides ample time slots for each registered participant to receive one make-up class. SPLASHVILLE DOES NOT OFFER MAKE-UP CARRYOVERS BETWEEN SESSIONS. Specific instructors are not guaranteed for make-up classes. A MISSED MAKE-UP CLASS WILL RESULT IN A LOST CLASS - WE DO NOT RESCHEDULE MAKE-UP CLASSES ONCE THEY HAVE BEEN BOOKED. We have space to accommodate only one class per child; cancellation of a make-up class is considered as a second missed class. 
*SPLASHVILLE REQUIRES THAT OUR OFFICE BE NOTIFIED 24HRS PRIOR TO THE TIME OF YOUR SCHEDULED CLASS OF ABSENTEEISM. MAKE-UP CLASS WILL ONLY BE SCHEDULED IF OUR OFFICE HAS BEEN NOTIFIED AHEAD OF TIME. IN THE EVENT OF LESSON CANCELLATION BY SPLASHVILLE DUE TO AN UNFORESEEN CIRCUMSTANCE WE WILL RESCHEDULE YOUR LESSON. MAKE-UP DATES FOR EACH SESSION WILL BE RELEASED ON THE FIRST DAY OF EACH SESSION. MAKE-UP CLASSES ARE NOT OFFERED FOR THE MARCH BREAK PROGRAM & SUMMER DAY CAMP. 

Approved Swimwear

Splashville requires that all children/participants arrive prepared with a towel and bathing suit. Goggles and ear plugs are optional, based on personal preference. Long hair must be pulled back for safety reasons. Pool shoes are recommended for personal hygiene. All children under the age of 4 years or children that are not toilet trained must wear an approved reusable swim diaper - disposable swim diapers are not permitted. 

Approved reusable swim diapers are available for purchase at the Splashville front desk for $17.99 + H.S.T. and must be worn at all times. If you have a reusable swim diaper which has not been purchased at Splashville please verify with the front desk. Please note that Splashville retains the right to request that a child under the age of 4 years not be allowed in the pool if they are not wearing an approved reusable swim diaper. 

Change Rooms

Splashville offers oversized change rooms for males/females and families all equipped with the following amenities for the convenience of our clients – Private change cubicles, storage cubbies and a limited number of private lockers - any personal locks not removed at the end of program will be cut. Please note that the privacy cubicles are for changing purposes only and are not to be reserved. 

Splashville change rooms offer multiple shower facilities and we ask that showers be used on a first come first serve basis once swimmers are in the shower area - please do not reserve showers by running the water. Before entrance into pool area, all swimmers must take a cleansing shower. 

All families with mixed genders must use the Family change room. We offer change tables for babies as well - 1 in Family Change Room and 1 in Female Change Room. Please do not leave any valuables in the change rooms. Splashville does not accept responsibility for lost or stolen items. No food or drinks are permitted in the changerooms. 

Splashville offers two private washrooms only to be used by individuals who are not swimming. These washrooms are not to be used for showering and private change facilities. All swimmers must use the facilities provided within the Girls, Family or Boys change rooms. 

All swimmers are to wear indoor footwear upon exiting the pool area at all times for health and safety regulations. 
Parents are to change children inside the Girls, Family or Boys change rooms, the hallways are not intended for changing clothing.  

Photography

For the privacy and safety of all patrons of Splashville – photography is not permitted in the change rooms or the pool area. If you would like to take a picture of your child, please speak with a staff member at the front desk. 
Splashville reserves the right to change schedules. 

Waiver and Release of Liability

A signed waiver is required in order to participate in Splashville events and lessons. You will be provided with this form prior to your first lesson.